Refund policy

Return & Refund Policy

UK and EU deliveries have a 14-day return policy. The return window starts from the date the last item in your order is delivered. If the last day of your return window falls on a weekend or public holiday, the window extends to the next business day.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include your order number on a note inside your return parcel so we can process your refund promptly.

To start a return, contact us at contact@quwastudio.com with your order number, or use the self-serve return option in your account page.

Items sent back to us without first requesting a return will not be accepted.

UK Returns — Return Label For returns from the United Kingdom, we will provide a prepaid return label. Please note that the cost of the return label will be deducted from your refund amount.

EU, Norway & Switzerland Returns — Return Shipping For returns from the European Union, Norway and Switzerland customers are responsible for arranging and covering the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Customs Duties & VAT on Returns For returns originating outside the United Kingdom, customers are responsible for managing any customs duties applicable to the returned shipment. Any VAT reclaim related to the return is the sole responsibility of the customer. Quwa Studio is not responsible for customs duties, import fees, or VAT charges incurred during the return process, and these will not be reimbursed.

Rest of the World We do not accept returns or offer refunds for orders shipped outside the UK and EU, except in cases where the item arrives damaged, defective, or incorrect. If you receive a faulty item, please contact us within 7 days of delivery at contact@quwastudio.com with photos of the issue, and we will arrange a resolution.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges As we launch with limited inventory, we are not able to offer direct exchanges. If your item isn't the right fit, you may return it in accordance with this policy and place a new order for your preferred size, subject to availability.

European Union — 14-Day Right of Withdrawal If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery of the last item, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You can exercise this right directly via your account page without needing to contact us.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at contact@quwastudio.com.